518-682-6350
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Our-Ride FAQs
What is your service area?
The Greater Albany Capital District.
What happens to the driver of my vehicle?
Short answer; your driver has a driver.
Our-Ride utilizes a two person driving team. The “lead driver” drives you in your car, and the “chase driver” follows your car and picks up the “lead driver” after you’re safely home.
How early should we schedule our ride?
In the interest of your time and the availability of Our-Ride drivers, it is highly recommended that you make your Our-Ride reservations well in advance from the app or this website. Members reservation requests are taken ahead of non-members.
Are the drivers thoroughly vetted (background checks)?
Yes. We thoroughly screen every one of our contractors through one of the most comprehensive background search companies in America. We search local state & federal databases for any charges or convictions in criminal, DMV, sex offender registry as well as financial judgements and liens. Drug testing is also performed randomly without notice.
How does Our-Ride differ from Uber or Lyft?
Our-Ride, LLC is a concierge transportation service that transports you and your vehicle from one location to another (i.e. a bar to your home; home to the airport, train station to home; shopping excursion). We utilize a two*-person drive team to facilitate this service. At no time is Our-Ride a ride sharing service, taxi or livery as clients never ride in any of our drivers’ cars.
* Personal drivers are one-person drive teams
How do you charge for your services?
There are two ways to participate, one as a member of Our-Ride and one as a guest. In both cases, we charge a flat pick-up fee and then charge by the mile traveled. Clients with memberships pay lower pick up fees and mileage charges and are entitled to a variety of rewards benefits.
Three Ways To Schedule Your Our-Ride Services!
1. Use The
Our-Ride
Mobile App
2. Use This Website...
3. Call Us
518-682-6350